How long does shipping take? +
Standard shipping takes 3–5 business days within the UK and 7–14 days internationally. Express options are available at checkout. You'll receive a tracking link as soon as your order ships.
Do you offer free shipping? +
Yes! We offer free standard shipping on all orders over £60 / $60 within the UK and US. International free shipping thresholds vary by country — you'll see the details at checkout.
What's your return policy? +
We accept returns within 30 days of delivery. Items must be in their original, unused condition. Simply contact our support team to initiate a return — we'll cover the return shipping cost for UK orders.
Can I change or cancel my order? +
You can change or cancel your order within 2 hours of placing it. After that, your order may have already been picked and packed. Contact us immediately and we'll do our best to help.
Are your products ethically sourced? +
Absolutely — it's central to everything we do. We work exclusively with makers who meet our ethical sourcing standards: fair wages, safe working conditions, and sustainable practices. We audit our suppliers annually.
Do you ship internationally? +
Yes! We ship to over 40 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location.
How do I track my order? +
Once your order ships, you'll receive an email with a tracking number and a link to track your package in real time. You can also track your order from your account dashboard.
What if my item arrives damaged? +
We're so sorry if that happens! Please take a photo of the damage and email it to us within 48 hours of receiving your order. We'll send a replacement or issue a full refund immediately — no need to return the damaged item.
Do you offer gift wrapping? +
Yes! You can add gift wrapping at checkout for a small fee. We'll wrap your items beautifully and include a handwritten note if you'd like.